FAQS
Questions & Answers
Common Queries/Problems
We endeavour to respond to any emails we have been sent within 24 hours. Due to the large volume of emails we receive on a daily basis, a response may sometimes take a little longer to come back to you but we do answer any emails we receive as soon as possible. Please rest assured that we read every single email we receive.
When you place an order with us, a confirmation email is sent to you. When your order is processed and dispatched, a second email is sent.
If you have not received these emails, it is possible they maybe in your spam/junk folder.
We have been in business for a long time and have developed many contacts that can supply us with great quality stock. This is coupled with the fact that we buy all of our stock in large quantities so that we can offer our customers a fantastic range and superb, affordable prices.
Delivery & Ordering Information
VacuumSealer.com has a range of shipping methods to suit both our national and international customers. These vary in cost and delivery time. We advise customers to take a look at our Shipping Terms page and Payment Methods page, this page contains a breakdown of our shipping methods and how long each will take to deliver the product to you.
We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the 'Add To Cart' button to add the product to your shopping cart.
Much like shopping in a regular store, your basket allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You may also change the quantity of any item if you require more than one of anything in particular. You can access your shopping cart at any time by clicking on the 'View My Basket' link.
When you have finished adding all of the items you wish to buy to your shopping basket, you may click on the 'Secure Checkout' button to begin the submission of your order. You will be greeted with a page requiring your email address, contact and billing and delivery address details. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. You may specify a delivery address if it is different to the billing address. Click on continue to move on to the next stage, the 'Payment And Shipping Method' page.
The 'Payment And Shipping Method' page will allow you to specify both your chosen method of payment and the delivery service that will be used to deliver the product to you. You may select your desired payment type from our list of available payment options. When you have selected the details applicable to you, you are ready to move on to the 'Payment Details' page. It is here that you can enter details such as credit card information, PayPal account details etc.
If you are absolutely sure that your order is correct and you have entered all your payment details correctly (if ordering with a credit card), click on 'Continue' to finish and submit your order to us. A final breakdown of products with a total cost including shipping will be displayed, and a confirmation email will be sent to you at the email address you specified when placing the order. If you have chosen any other method of payment other than a 'Credit/Debit Card' or an online payment provider please ensure that you note down the total cost of your order including shipping, as this will be important when you make your payment.
Your order will now be with us, ready to be processed!
The time it takes for our customers to receive an order depends entirely on the locale, the shipping method chosen and the date the order was made. We advise customers to take a look at our Shipping Terms page, this contains a breakdown of our shipping methods and how long each will take to deliver the product to you.
Please be aware that the stated delivery times, although often accurate, do vary depending on delays within the postal system. Any delays that occur during transit are entirely down to the postal service in charge of delivering the parcel.
We normally process and dispatch orders placed before 2.00 pm on the same day. Monday to Friday.
We do not dispatch at weekends.
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.
Returns/Refunds
If you would like to return your items, you may do so within 30 days of receiving them but please first contact Customer Services by email, [email protected], including your full name and order number. Items must be in a new and unused condition. We will refund the cost of the items.
If you find that you have received damaged or incorrect items, where possible, we will happily replace them at no charge to yourself. We will refund the cost of sending the item back to us utilising your country's domestic postal service. (Please note - we will not accept extra charges for express, courier or other postal services unless by prior agreement).